Privacy - Redefining Impossible

Introduction

Welcome to Redefining Impossible. We value your privacy and are committed to protecting your personal data. This policy outlines how we handle personal data collected through our website, particularly via our contact form and site analytics. Please read this policy carefully to understand your rights and how we protect your privacy.

1. Important Information

Contact: For any questions regarding this privacy policy, please contact Darren Edwards, who is responsible for data protection at Redefining Impossible. Darren can be reached by email at darren@strengththroughadversity.co.uk.
Purpose: This privacy policy explains how we collect, store, and use personal data through our website (www.redefiningimpossible.com).
Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices of these other sites, and we encourage you to review their privacy policies.

2. The Data We Collect

Personal Data: We collect names and email addresses submitted through our contact form. This information is used solely to respond to enquiries.
Technical Data: Through Google Analytics, we collect data on website traffic and user behaviour (e.g., pages visited, session duration). This information is aggregated and anonymised to help us improve user experience and website performance.

3. Cookies and Analytics

Cookies Used: Our website uses cookies associated with Google Analytics to monitor user activity and gather insights into website usage. These cookies do not directly identify you but provide aggregated data to help us understand how visitors interact with the site.
Managing Cookies: You can manage or block cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain areas of our website. For more information on Google Analytics cookies and how they work, please visit Google’s Cookie Policy.

4. How We Use Your Data

We use your data in the following ways:

Responding to Enquiries: Names and email addresses collected through our contact form are used solely to respond to your enquiry.
Improving Website Experience: Aggregated data from Google Analytics helps us monitor site performance and improve user experience.

5. Data Security

We are committed to securing your personal data and have put in place appropriate measures to prevent unauthorised access, alteration, or disclosure. Access to your personal data is limited to those who need it to carry out their work responsibilities.

6. Data Retention

Retention Period: We retain personal data only for as long as necessary for the purposes outlined in this privacy policy, in compliance with UK data protection laws.
Anonymised Data: Data from Google Analytics is retained for a period as specified by Google. We ensure any retained analytics data is anonymised and does not identify individual users.

7. Your Legal Rights

You have several rights concerning your personal data:

Access: You may request access to the personal data we hold about you.
Correction: If any information is incorrect, you have the right to request its correction.
Deletion: You can request the deletion of your personal data in certain circumstances.
Objection: You may object to the processing of your data under certain conditions.
Restriction: You can request that we restrict processing your data, for example, if you contest its accuracy.

To exercise any of these rights, please contact Darren Edwards at darren@strengththroughadversity.co.uk.

8. Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our practices or for legal reasons. Please review this page regularly to stay informed.

9. Complaints

If you have any concerns about our use of your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you feel your data protection rights have been breached.